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Unjustified complaint

The player had believed the delay was due to the casino’s standard practice for carrying out the KYC procedure. The casino had explained that verification could take up to 60 days and confirmed that the player’s account had been unfrozen. The player had confirmed that the issue was resolved, his account had been unblocked, and he had been able to withdraw his funds.

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Player’s account has been blocked.

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Player is frustrated with customer support delays.

We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings. Upon our enquiry, the casino had confirmed that the player’s account was unfrozen and the player had confirmed receiving his winnings in full. We had thanked both the player and the casino for their cooperation and marked the complaint as resolved. The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals.

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Player’s enquiring about the account verification.

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Player’s deposit isn’t credited to her account.

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Player’s withdrawal code has been delayed.

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Despite multiple attempts, the casino had not responded to our team’s queries. However, the casino later responded stating that there were no technical issues on their end and that the player had closed his account himself. They also reiterated that Italy was on their list of restricted countries. The player had refused to provide any further evidence to support his claims, leading us to reject the complaint as we were unable to help resolve the issue. The player from Mexico is having trouble with withdrawals since winning at slot machines.

Complaints directly about MostBet Casino

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Since the issue happened more than two years ago, we had to reject the complaint. The player from Russia is unable to access his money after making a deposit via 3ds on July 21st. Despite providing necessary documents to the casino, his request was closed and he hasn’t received a response from the finance department. The player from Portugal has requested the permanent closure and deletion of their casino account.

The player’s deposit was not credited.

The complaint had been forwarded to the casino’s security department for investigation. After a series of discussions, the casino confirmed that the player’s account had been unblocked and the funds returned. The player had confirmed receipt of the funds and the issue had been resolved. The player from India had deposited money most bet into his account, but the credit had not been reflected in his casino account. Despite his inquiries, the issue had been repeatedly deferred to the casino’s finance department. The Complaints Team had recommended he contact his payment provider for an investigation, as the casino could not directly resolve the issue.

Player’s account is frozen with no response.

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Player’s Account Blocked After Deposit.

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After the player had submitted all the required payment proofs, the casino’s financial department took time to verify the data. Despite the delay and lack of communication from the casino, which caused distress to the player, the issue was eventually resolved. The casino confirmed that the funds had been successfully credited to the player’s gaming account, which the player later confirmed. The player from India had experienced repeated withdrawal declines from Mostbet.

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The complaint was rejected because the player didn’t respond to our messages and questions. We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player from Croatia had faced an issue with his mobile number verification on the casino platform, which was preventing him from making withdrawals.

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The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as ‘Rejected’ because the player stopped responding to our messages and questions. The player from Brazil has requested a withdrawal one day prior to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.

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